Priority Banking Relationship Manager

From 3 to 8 year(s) of experience

₹ 10,00,000 - 12,00,000 P.A.

Pune

Job Description

Opportunity with the leading Bank of India

The Relationship Manager will be responsible for nurturing HNI client relationships through continuous client engagements and risk profiling. The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The position entails client management and acquisition with a key focus on expanding the HNI under Management. The center of all client engagements will be to ensure superior customer experience

Key Responsibilities

Develop and maintain business relationships with select group of customers through individualized customer service

Handle customers queries and provide superior service to the mapped customers

Ensure timely delivery of customers enquiries and instructions, whilst ensuring that the Banks delivery standards in achieving total customer satisfaction are met e.g. timely checking of account opening documentation, opening of accounts etc.

Coordinate with relationship managers and meet / interact with key clients on a periodic basis to stock take on service levels and customer satisfaction

Manage customer escalations and ensure customer grievance redressal

Maintain complete customer profile including the risk profile, demographics and assets in the bank

Deepen the existing relationships by cross selling the Bank's products and services/ third party investment products

Identify potential customers who can be sold tailored products to enhance product