Principal Software Engineer - Application Management

Who We are:

We are one of the UKs largest tech companies, and our products sit at the heart of some of the country's best-known businesses. Weve grown phenomenally quickly with a 275m Euro turnover and 2,800 employees supporting over 25,000 customers with 50+ Product Suit. We hire for potential. We want to make sure we have the best people for the job and provide genuinely equal opportunities for our people to thrive. Our recruitment process is designed with inclusion and equity at its core.

Role Introduction:

We are looking for Principle Engineers to produce scalable software solutions. This role will be part of a cross-functional team that is responsible for the Design and deliver process automation for software product support

What will you Do:
• Design and deliver process automation for software product support.
• Routinely come up with PoCs to evaluate approaches or technology choices to enable or accelerate SLAs.
• Drive support maturity of the products, validate against well architected support framework to enable cost optimisation, performance efficiency, security guardrails.
• Build common reusable components, templates and critical path\complex processes to expediate delivery
• Work with stake holders across the globe
• Mentor,and guide then team on technical aspects on deliverables ensuring no blockers
• Build frameworks that can be adopted by applications for SaaS
• Work with all stakeholders like Architect, Devops teams to ensure all tools are configured (CI/CD/Automation) and technical challenges/dependencies are addressed
• Create security and data protection settings
• Write technical documentation as required

What will you Have:
• Experience in driving automated software support migrating and deploying applications with zero touch
• Good knowledge of support processes and industry trends
• Experience with support tools and explore new tools
• Experience in developing frameworks and reusable components and templates