Post Sales Executive

Company Overview

Broomees India, established in 2020, is revolutionizing the unorganized sector by providing a curated platform for all helper needs. We connect customers with trained, experienced, and pandemic-ready helpers in various areas. With our one-stop destination approach, we aim to simplify the process of hiring helpers and ensure customer satisfaction. We currently have 11-50 employees and are continuously expanding our operations in the professional services industry.

Job Overview

We are seeking a highly motivated and energetic Post Sales Executive to join our team at Broomees India. As a Post Sales Executive, you will be responsible for providing exceptional customer service and support to our clients after the sale is made. This includes handling inquiries, resolving issues, and ensuring customer satisfaction. This is a full-time position based in Delhi, Delhi, India, with an emphasis on customer relationship management and post-sales support.

Qualifications And Skills
• Bachelor's degree in Business Administration, Sales, or a related field
• Proven experience in a customer-facing role
• Excellent communication and interpersonal skills
• Strong problem-solving and negotiation abilities
• Ability to work well under pressure and handle multiple tasks
• Familiarity with CRM software and sales analytics tools
• Self-motivated with a results-driven approach
• Ability to adapt to a fast-paced and dynamic work environment
• Knowledge of the professional services industry is a plus

Roles And Responsibilities
• Build and maintain strong relationships with clients, ensuring their needs are met and expectations are exceeded
• Communicate with customers to understand their post-sales requirements and provide appropriate solutions
• Address customer inquiries and concerns promptly and accurately, escalating as necessary
• Ensure timely delivery of services and resolve any issues or complaints that may arise
• Coordinate with internal teams to ensure smooth post-sales processes
• Upsell and cross-sell products or services to existing clients
• Prepare and maintain accurate records of customer interactions and transactions
• Stay up-to-date with industry trends and competitor activities
• Collaborate with the sales team to achieve sales targets and deliver exceptional customer experiences