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Pod Lead

Published date: 2024/01/10
  • Location: Noida, India
Role/Job Title: Pod Lead

Business: Retail Assets

Function/ Department: Retail Assets

Place of work: Noida, Mumbai, Hyderabad

Roles & Responsibilities:

'- Manage CPA agents and ensure their TAT and FTR targets are met and high quality is maintained

- Ensure high productivity of the reporting team members

- Suggest initiatives for efficiency improvement for POD members

- Closely observe critical and non-critical errors in day-to-day operations across the pod and escalate to senior stakeholders, if required

- Daily interface with vendors for effective resource planning

- Efficient coordination with multiple stakeholders for resolving any issues for the pod members
Company Name: IDFC FIRST Bank Limited Noida, Uttar Pradesh

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