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Pod Lead

Published date: 2024/01/10
  • Location: Maharashtra , Mumbai, India
Role/Job Title: Pod Lead Business: Retail Assets Function/ Department: Retail Assets Place of work: Noida, Mumbai, Hyderabad Roles & Responsibilities: '- Manage CPA agents and ensure their TAT and FTR targets are met and high quality is maintained - Ensure high productivity of the reporting team members - Suggest initiatives for efficiency improvement for POD members - Closely observe critical and non-critical errors in day-to-day operations across the pod and escalate to senior stakeholders, if required - Daily interface with vendors for effective resource planning - Efficient coordination with multiple stakeholders for resolving any issues for the pod members Secondary Responsibilities: '- Interface with Ops trainers to guide the team on policy and process changes Managerial & Leadership Responsibilities : '- Effective mentoring of CPA agents and train them to progress in their career path Key Success Metrics: Measurable: Number of files meeting TAT & FTR targets, improvement in productivity Qualitative: Effective mentoring of CPA agents, ensure adherence to SLAs
Company Name: IDFC FIRST Bank Limited

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