Pod Lead
Published date: 2026/11/09
- Location: Noida, Uttar Pradesh, India
Role/Job Title: Pod Lead
Business: Retail Assets
Function/ Department: Retail Assets
Place of work: Noida, Mumbai, Hyderabad
Roles & Responsibilities:
'- Manage CPA agents and ensure their TAT and FTR targets are met and high quality is maintained
- Ensure high productivity of the reporting team members
- Suggest initiatives for efficiency improvement for POD members
- Closely observe critical and non-critical errors in day-to-day operations across the pod and escalate to senior stakeholders, if required
- Daily interface with vendors for effective resource planning
- Efficient coordination with multiple stakeholders for resolving any issues for the pod members
Secondary Responsibilities:
'- Interface with Ops trainers to guide the team on policy and process changes
Managerial & Leadership Responsibilities :
'- Effective mentoring of CPA agents and train them to progress in their career path
Key Success Metrics:
Measurable: Number of files meeting TAT & FTR targets improvement in productivity
Qualitative: Effective mentoring of CPA agents, ensure adherence to SLAs
Business: Retail Assets
Function/ Department: Retail Assets
Place of work: Noida, Mumbai, Hyderabad
Roles & Responsibilities:
'- Manage CPA agents and ensure their TAT and FTR targets are met and high quality is maintained
- Ensure high productivity of the reporting team members
- Suggest initiatives for efficiency improvement for POD members
- Closely observe critical and non-critical errors in day-to-day operations across the pod and escalate to senior stakeholders, if required
- Daily interface with vendors for effective resource planning
- Efficient coordination with multiple stakeholders for resolving any issues for the pod members
Secondary Responsibilities:
'- Interface with Ops trainers to guide the team on policy and process changes
Managerial & Leadership Responsibilities :
'- Effective mentoring of CPA agents and train them to progress in their career path
Key Success Metrics:
Measurable: Number of files meeting TAT & FTR targets improvement in productivity
Qualitative: Effective mentoring of CPA agents, ensure adherence to SLAs
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