Phone Banking Officer
Published date: 2024/01/10
- Location: Mumbai, Maharashtra, India
As a Phone Banking Officer, you get an opportunity to engage with customers across segments and provide any and every assistance required to ease their banking journey and servicing their banking, financial and investment need. Phone banking officer is responsible for resolving customer queries over the phone on a day-to-day bases providing efficient service, providing customers with relevant products and service information and cross-selling various banking products to our existing customers over the phone. To do so, it is imperative to develop a thorough understanding of the customer's profile, demographics, banking behaviour and portfolio. Hence, this role will also require you to have a flair for identifying sales opportunities and driving revenue, while keeping NPS at the core of your engagement Key Responsibilities Query Resolution Handling and resolving customer complaints over the phone in a timely manner Customized Solution Offering Providing customers with relevant products and services to help with their suitable needs. Behold our values Build products that are fair to the customer and fair to the bank Providing 360 degree banking Offer products based on customer needs while collaborating with other teams in the bank for suitable product offerings Training Support bank broad training efforts to improve staff knowledge as well as continuously enhance referral results and cross selling Adherence to compliance Being compliant with information security norms and quality process norms
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