Phone Banking Officer

Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer. • Customer Engagement: Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details. • Call handling as per defined standards. • Accurate resolution for customer queries. • Promoting Digital Banking services for a superior customer service experience. • Profiling of customers in order to aid right crossservicing of Bank products. • Accurate logging and resolution of complaints. • Attrition control of customers. • Regular interactions with the customers and proactively assessing customer needs. • Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc. • Ensure portfolio quality of relationship while racing considering eligibility. • Monitor large amount movements and account closure from the deposit accounts. • Ensure retention of customers. • Achievement of portfolio parameters: Meet the defined objectives of the Portfolio managed by the respective VRM. • Sales: Right crosssell of products basis profiling and engagement. • Penetration of products across groups. • Sales across all product segmentsTPP, Assets, Cards etc. • Acquiring & grouping of all related IDs of the Primary ID. • Use of triggers to track maturity of FDs, movement of CASA balances etc. and prevent outflow. • Ensure Staff are trained on product knowledge and requisite certifications. • Income to be generated at a customer level. • Interaction Quality: Achieve Quality benchmarks defined from time to time. • Complete and accurate capture of call interactions, including profiling thereby aiding relationship management. • Audit and Service Quality Ensure all laid down system and process is followed as stipulated by Audit and Senior Management. • Ensure accurate and timely submission of financial transactions & requests. • Adherence to set processes of updating customer interactions in CRM next. • MIS Reporting: Ensure timely submission of Customer base review / reports as requested by Central Team / Senior Management. • MIS Reporting: Ensure timely submission of Customer base review / reports as requested by Central Team / Senior Management. • To engage regularly with the customers as defined by the contact policy and provide a Consistent & a Superior Digital Experience. Ensuring that customers get worldclass services. • To enhance Customer Relationship & while doing so, Educate, Encourage & Induce the customers to use the Digital mediums for their banking transactions/ needs, while keeping a "window' to talk. • Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed. • So that the RM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services. - thereby ensuring that the RM also achieves the key performance parameters set. Job Types: Full-time, Fresher Salary: ₹16,000.00 - ₹25,000.00 per month Benefits: • Health insurance • Paid sick time • Provident Fund Schedule: • Day shift • Monday to Friday Supplemental pay types: • Commission pay • Performance bonus • Quarterly bonus • Yearly bonus Speak with the employer • 91 9075803769