Phone Banking Officer

Job Designation: Phone Banking Officer Job Grade: Assistant Manager-M1 Job Locations: Noida This is "Contact Centre Branch" (Non-Branch Banking) based Job, Completely In-house / Office-based profile. • Must be excellent communication skills Verbal & Written. • Good listening skills and strong communication abilities. • Flexible to get scattered 8 Week Offs in a month with 9 hours with late evening and night shifts. • To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction. • To identify and convert the opportunities for cross selling (banking product) on customer's call. • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. • Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. • Complete the logs specified by the process (Endofday target). • Adherence to Information Security norms & quality process norms. • To be aware of and comply with any updates about the process. • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Shifts Timings & Offs: • *=> Shift Timing - **This is 24x7 based rotational shift, Should be comfortable to work in night shift also. => Weekly 5 days of working and any of 9 Hours Shifts can be offered. => For Females: Any of 9 Hours Shifts can be offered from 7.00 AM to 8.00 PM. (No Night Shift). => Two Weekly offs Two rotational weeks off (You may need to work on Sundays and Holidays as well). • Must be excellent communication skills Verbal & Written. • Good listening skills and strong communication abilities. • Flexible to get scattered 8 Week Offs in a month with 9 hours with late evening and night shifts. • Age should be 2032 years only. • Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive cando attitude & works with integrity. • Team Player, collaborative Selfmotivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers. Salary Package: • Annual CTC of Rs.2.50 to 3.75 Lac per annum plus performance based high Incentives. • Plus PF, Gratuity and Mediclaim & Insurance cover (as per policy). Salary: ₹250,000.00 - ₹375,000.00 per year Schedule: • Evening shift • Flexible shift • Night shift • Rotational shift Ability to commute/relocate: • Noida 201305, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required) Education: • Bachelor's (preferred) Experience: - .6 month (preferred) Speak with the employer • 91 8355954446