Phone Banking Officer
Published date: 2024/01/10
- Location: Jaipur, Rajasthan, India
Customer Interaction Query Complaints Management Job Role includes handling of inbound calls received from customers enquiring details of the product holdings product or process related information for any all products areas like Credit Cards Bank A Cs Deposits Loans Depositories Mutual Funds Debit Cards Prepaid Forex Cards or any other Direct Banking related calls Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers To ensure that the defined productivity targets on service levels call handling time quality parameters are met consistently To ensure zero defects processing of all customer requests including prompt and accurate Hotlisting of lost cards reported To ensure complete and accurate resolution within the defined TATs To ensure process compliance as per the set Audit and SQ guidelines
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