Phone Banking Officer
Published date: 2024/01/10
- Location: Jaipur, Rajasthan, India
ob Description-
• Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers.
• Ensure Out calling is done to Customers for clarifying customer queries on transaction declined due to card control not enabled, Renewal and upgrade customers for welcome call/feature enforcement
• To ensure that the defined benchmarks on service experience, call handling time, quality etc
• Parameters are met consistently , including the call productivity standard.
• To ensure zero defects processing of all customer requests
• To ensure complete and accurate resolution within the defined TATs.
• To ensure process compliance as per the set Audit and SQ guidelines.
• Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers.
• Ensure Out calling is done to Customers for clarifying customer queries on transaction declined due to card control not enabled, Renewal and upgrade customers for welcome call/feature enforcement
• To ensure that the defined benchmarks on service experience, call handling time, quality etc
• Parameters are met consistently , including the call productivity standard.
• To ensure zero defects processing of all customer requests
• To ensure complete and accurate resolution within the defined TATs.
• To ensure process compliance as per the set Audit and SQ guidelines.
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