Phone Banking Officer
Published date: 2024/01/10
- Location: Kolkata, West Bengal, India
Please Find The JD Details • Relationships and Sales • Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate complete capture of interaction details. • Call handling as per defined standards. • Accurate resolution for customer queries. • Promoting Digital Banking services for a superior customer service experience. • Profiling of customers in order to aid right cross-servicing of Bank products • Accurate logging and resolution of complaints.. • Regular interactions with the customers and pro-actively assessing customer needs. • Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc. • Ensure retention of customers. Required Document At The Time Of Interview • Adhar card • Pan card • Post graduate/ graduate marksheet 4.12th 10th marksheet • Company details- offer letter and relieving letter • Photographs • Updated Resume' This job is provided by Shine.com
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