Personal Banker

Responsibilities1. Account Opening & Maintenance: • Run the processes for account opening, account maintenance & account closure related formalities as per YBL process • Handle customers' enquiries and instructions, whilst ensuring that the Bank's delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account opening documentation, opening of Accounts etc. • Ensure adherence to process & documentation standards (e.g.,forms/checklists, welcome calling approvals, etc.) • Ensure pro-active & sustained liaison with NOC, Product, Sales RM, etc. where required • Maintain strict vigilance on the quality of forms and documentation provided • Ensure timely follow up with Sales RMs of all BUs for resolution of any outstanding deferrals. 2. Transactions Related: • Ensure proper scrutiny of all transactional documents submitted by the customer vis-à-vis branch checklist to ensure all that all necessary documents are submitted by the customer. • Address all transaction related enquiries i.e. pre, during & post transaction processing & escalations • Ensure strong monitoring of all transactions 3. Service & Quality: • Ensure that all people, process, data & systems in the branch are well attended to deliver consistent & superior levels of service to all customers. • Ensure that adequate records & data pertaining to customer queries and complaints is maintained & analysed for achieving greater process efficiency • Ensure daily / weekly monitoring & analyses of various data points & reports that have bearing on Customer Service & process adherence. • Play a pro-active role in new products, processes or systems roll out impacting the clients • Coordinate with relationship managers and meet / interact with key clients on a periodic basis to stock take on service levels and customer satisfaction. • Ensuring collection of CSS forms on periodic basis and sent to NOC. • Implementation of 5S, ISO 9001:2000, Six Sigma standards & meet/exceed set quality parameters conforming to the standards. 4. Audit & Compliance: • Responsible to follow all process, policies as per guidelines & audit rating of the branch • Ensure comprehensive compliance with all internal, regulatory and statutory requirements as relevant for various product and services from a branch perspective • Attend to any audit findings and resolve them immediately as applicable 5. Others: • Maintain highest levels of discipline (punctuality, attendance, grooming standards etc) in the office • Ensure timely escalation of issues that is impacting business and possible solutions to address the concerns to the BSDL. • Manage Local Vendors /agency relationships to ensure smooth execution of transaction • Responsible for Branch upkeep & maintenance and control over the cost • Must be thorough with banking processes, regulations & guidelines across • retail products. ● Comply with bank policies and procedures to ensure safety and security of bank's and customer's assets Expected Candidate Age: Minimum 21 to Maximum 28 years Profile Education: • Graduate, (Post Graduate preferred) ● AMFI/NCFM/IRDA/JAIIB/CAIIB & such relevant certifications will be an added advantage