People Advisory Partner

Looking for a candidate with minimum 4 years of experience and working in HR or in a professional service delivery setting.

People Advisory partners will be accountable for:

• Servicing the complex HR needs of our leaders and ensure effective resolution of customer requests within agreed timeliness

• Building expertise in our products, policies and processes to deliver the right outcomes in the right way

• Effective utilisation of resources to optimise the performance, cost, risk, and resilience of the service

• Driving operational excellence throughout our control environment, to mitigate risks and minimise the occurrence of risk events and issues.

• Customer Obsession mindset to be displayed towards resolving queries and aim towards getting queries addressed first time right

• Working as one HR team, personalising each interaction to ensure the best solution and experience is delivered thus reflecting in our CSAT survey scores

• Ensuring key performance metrices defined are met consistently, such as daily productivity, utilisation and accuracy of the activities performed

• Effective usage of key HR tools used within the HR Operations to manage daily operations

• Be proactive in flagging any gaps in process and work with delivery leads to take necessary steps to fix the gaps identified

• Building credibility and being seen as an enabler to support the business with HR related matters

• Managing their query portfolio efficiently, completing timely updates on our Case Management system and closely adhering to all controls

• Manage resources and requests in the way that outcome would justify HR Operations commitments on a daily basis

Interested candidates may share their profiles at nidhi.saluja@elementshrs.com