Payment Processing Operator

About Us "Magna Infotech, now Quess IT Staffing, is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India's leading business services provider and largest domestic private sector employer. Quess Corp Limited is - 'A Great Place to Work' certified – a testament to our excellent culture, people, and processes." About Company Roles and Responsibility

The PaymentsProcessing Operator is responsible for the accurate and timely processing ofall types of payments including processing of physical cash/valuables, as wellas the handling of cash related investigations. This includes theprocessing of time-critical, complex transactions on behalf of the company'sinternal and external clients, cash-related investigations involving enquiriesfrom clients and internal stakeholders on cash payments before and afterexecution. It often involves time critical, potentially complex or in somecases regulated tasks including interaction with internal and externalstakeholders.

The PaymentsProcessing Operator undertakes the complete and accurate capturing of paymenttransactions including physical cash/valuables transactions, ensuring that allpayment-related information and relevant parties are processed according toestablished Service Level Agreement (SLAs) and industry guidelines. Inaddition, the Operator should ensure that procedures are properly executed toreduce processing risk and identify potential areas for process improvementwhether internally within the Bank or for our clients.

The PaymentsProcessing Operator may also be in direct contact with clients in relation topayment processing offered by the company if this is agreed with respectivefront office functions. They may need to deal with the escalation andremediation of client complaints as well as managing relationships with thefront office and other internal and external parties at an appropriate level.

Your keyresponsibilities

ProcessingStandards

Process itemsadhering to procedures and cut-off times.

Assist the teamin the day to day operations. Liaise with the sending location in case of anyclarification.

Communicate tothe team all process related clarifications received from the sending location.

Collate dataregarding process issues and communicate the same to the Manager.

Carry out allthe EOD functions as per checklists and maintain the relevant records.

Ensure that allself-assessment reports and backup papers are signed by the responsible personafter checking and the report is countersigned by the Team Manager.

Maintain arecord of all the relevant changes in procedural aspects Collate data regardingchanges to the KOP and communicate the same to the Manager.

Ensure trainingof new recruits as per the Training Module.

To ensure properbackups are created within the department