Patient Coordinator/ Calling
Published date: 2024/01/10
- Location: Ahmedabad, Gujrat , India
Roles and Responsibilities
Answer high-level calls from patients and the provider's office.
Make outbound calls to referring doctors, patients and insurance companies to get updated information on patient accounts.
Respond to RCM voice mail and e-mail in a timely manner.
Communicate effectively with various departments within Revenue Cycle Management.
Research explanation of benefits ( EOBs) and/or denials in the system to assist patients and explain benefits.
Update billing system with updated patient demographic information.
Desired Candidate Profile
Excellent written and verbal communication skills
Proficient with MS office and the ability to navigate multiple platforms
Ability to learn Revenue Cycle Management workflows related to patient communication
Strong customer service skills with the ability to resolve patient concerns
Demonstrate soft skills to enhance patient's experience
US/UK call center /BPO experience preferred
Answer high-level calls from patients and the provider's office.
Make outbound calls to referring doctors, patients and insurance companies to get updated information on patient accounts.
Respond to RCM voice mail and e-mail in a timely manner.
Communicate effectively with various departments within Revenue Cycle Management.
Research explanation of benefits ( EOBs) and/or denials in the system to assist patients and explain benefits.
Update billing system with updated patient demographic information.
Desired Candidate Profile
Excellent written and verbal communication skills
Proficient with MS office and the ability to navigate multiple platforms
Ability to learn Revenue Cycle Management workflows related to patient communication
Strong customer service skills with the ability to resolve patient concerns
Demonstrate soft skills to enhance patient's experience
US/UK call center /BPO experience preferred
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