Patient calling
Published date: 2026/11/07
- Location: Ahmedabad, Gujarat, India
Roles and Responsibilities • Answer high-level calls from patients and provider's office. • Make outbound calls to referring doctors, patients and insurance companies to get updated information on patient accounts. • Respond to RCM voice mail and e-mail in a timely manner. • Communicate effectively with various departments within Revenue Cycle Management. • Research explanation of benefits ( EOBs) and/or denials in the system to assist patients and explain benefits. • Update billing system with updated patient demographic information. Desired Candidate Profile • Excellent written and verbal communication skills • Proficient with MS office and the ability to navigate multiple platforms • Ability to learn Revenue Cycle Management workflows related to patient communication • Strong customer service skills with the ability to resolve patient concerns • Demonstrate soft skills to enhance patient's experience • US/UK call center /BPO experience preferred
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