Patient Advisor
Published date: 2026/11/08
- Location: Kurla West, Mumbai, Maharashtra, India
Full Job Description
Shift timings: 8.5 hours, Day shift
CTC: Up to 4.20 Lakhs, Other benefits: Health Insurance
Proficiency in English is a must
Responsibilities and Duties
Convert Leads into Appointments.
Identify valid enquiries of patients calling and fix an appointment with our Clinics in India.
Obtains customer information by answering telephone calls; probing them and fixing the first consultation
Ensuring correct information is delivered to patients during their first consultation.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that they feel supported and value
Understand callers conditions and empathise helping them with appointments.
Informs Patients by explaining procedures; answering questions; providing information.
Engaging in active listening with callers, confirming or clarifying information and diffusing difficult situations, as needed.
Job Type: Full-time
Salary: ₹350,000.00 - ₹420,000.00 per year
Benefits:
Health insurance
Schedule:
Day shift
Ability to commute/relocate:
Kurla, Mumbai, Mumbai - 400070, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
total work: 4 years (Required)
Customer service: 4 years (Required)
Language:
English (Required)
Hindi (Preferred)
Speak with the employer
+91-XXXXXXXXXX
Shift timings: 8.5 hours, Day shift
CTC: Up to 4.20 Lakhs, Other benefits: Health Insurance
Proficiency in English is a must
Responsibilities and Duties
Convert Leads into Appointments.
Identify valid enquiries of patients calling and fix an appointment with our Clinics in India.
Obtains customer information by answering telephone calls; probing them and fixing the first consultation
Ensuring correct information is delivered to patients during their first consultation.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that they feel supported and value
Understand callers conditions and empathise helping them with appointments.
Informs Patients by explaining procedures; answering questions; providing information.
Engaging in active listening with callers, confirming or clarifying information and diffusing difficult situations, as needed.
Job Type: Full-time
Salary: ₹350,000.00 - ₹420,000.00 per year
Benefits:
Health insurance
Schedule:
Day shift
Ability to commute/relocate:
Kurla, Mumbai, Mumbai - 400070, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
total work: 4 years (Required)
Customer service: 4 years (Required)
Language:
English (Required)
Hindi (Preferred)
Speak with the employer
+91-XXXXXXXXXX
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