Order Delivery Manager

about the role

The ODM is primary point of contact for Customer to provide update on the all the orders, its status, outstanding issues with clear action plan and timelines.

The ODM is responsible for the external communication and reporting towards the HQ Customer by providing an overview of the planning and the status of the delivery and retrieving all required inputs from the HQ Customer.

The ODM is an empowered project management role with full end-to-end responsibility to deliver specific Customer Orders and implementations whilst controlling results and meeting agreed time, cost, and quality criteria delivering Customer Satisfaction.

The ODM is expected to gain expertise on Customer Business and use it in day to day interaction with customer giving them confidence and ensuring customer delight.

The ODM is expected to gain good understanding and knowledge of internal tools, systems, processes, interlocks and leverage it while delivering on customer expectations.

The ODM need to proactively anticipate challenges, risks involved in delivering customer expectations and take all necessary actions to accept, avoid or mitigate the risks.

The ODM should be able to multi-tasks on several customer engagement and should always be ON TOP of the updates with good attention to details.

The ODM is expected to build healthy working relationships with all the interlocks in the delivery chain and coordinate all necessary updates for customer reporting.

The ODM will act as Single Point Of Contact for assigned customer escalations and will own the escalation end to end till resolution. ODM will also be responsible to drive all internal actions required to resolve Escalation and provide frequent update to Customer.

about you

behavioral skills

1 Agility

2 Independent self starter

3 Detail oriented

4 Decision making

5 Prioritization and Balance

6 Communication

professional skills

1 Global Effectiveness

2 Personal Credibility and Impact

3 Project Management

4 Customer Service Orientation

5 Operational & Financial Excellence

6 Customer Facing Skills

7 Industry and Professional Standards

8 Organization and planning

9 Delegation & Empowerment

10 Results Orientation

additional information

Ability to:

Communicate, organize face to face customer meeting

Organize, plan and manage delivery of customer order

To identify problems and work to resolution as required

To work in a virtual team environment

Dynamic, must be able to take initiatives and be self motivated

Ability to work well in a team & should have very good leadership skills

Strong methodical, logical and analytical mindset

department

Global Delivery & Operations

L'ambition d'Orange Business est de devenir l'intégrateur réseaux et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génération, du cloud et de la cybersécurité.

Nos 30 000 femmes et hommes présents dans 65 pays, dont chaque voix compte, sont tous animés par la même détermination et le même esprit d'équipe, pour construire les solutions digitales d'aujourd'hui et de demain et créer un impact positif pour nos clients, pour leurs salariés et pour la planète.

Nous offrons des opportunités passionnantes grâce à des projets innovants dans la data et le digital, le cloud, l'IA, la cybersécurité, l'IoT, ou encore le digital workspace et le big data.

Venez vivre cette aventure avec nous

contract

Regular