Operations/Assistant Manager(australian bpo)

Profile- operation/Assistant manager.

location- Saket (Delhi) , WFO

Salary- Open budget for Delhi

for Noida- up to 60k
• Must have Australian process bpo experience
• Australian product (Solar, Hot water, Energy/ gas and electricity)

1 side cab ,1 time mean,

Australian timings -6am to 3 pm

5.5 days working

multiple openings for Australian bpo experienced applicants

Role Description

This is a full-time Operations Manager role located in New Delhi with INTINERI INFOSOL PRIVATE LIMITED. The Operations Manager for (Aus) will be responsible for managing the day-to-day operations of the Australian BPO teams. They will work closely with the team to drive process improvements, monitor performance metrics, and ensure efficiency in service delivery. The Operations Manager will report to the Regional Manager, and will be part of a dynamic team of professionals committed to delivering high quality IT and Non-IT services.

Qualifications
• Bachelor's degree in Business Administration Management, or a related field
• 3+ years of experience in Operations Management within the BPO industry
• Excellent communication, leadership, and interpersonal skills
• Experience in managing teams with a focus on meeting and exceeding performance targets
• Demonstrated ability to develop and implement process improvements and monitor performance metrics
• Experience in managing relationships with clients and key stakeholders
• Knowledge of Australian processes and regulations
• Strong problem-solving and analytical skills
• Familiarity with IT systems and tools related to the BPO industry
• Strong organizational and time-management skills