Operations Team Member-RL OPERATIONS-RPC Operations

Job Description

Job Role:
Manage Day to-day Operational Activities of Customer Deliverables like Debit card / Credit Card / Cheque book etc...
Manage deliveries, coordinate with various production vendors, courier partners and Stationery vendors.
Ensure TAT for all the activities & experience in leading a team operations.
To handle escalations in operations.
Reconciliation of processing data on a day-to-day basis.
Provides support and guidance to Team Leaders and subordinates and give decision on complex operational and technical issues.
Continuously work on improvements & error reduction thru regular analysis.
Elimination of redundant internal processes/ procedures and duplication/ over-lapping etc.
Take up any other assignments as conveyed by seniors from time to time.
Very good command on MS-office (Word, Excel, PowerPoint, etc.)
Should have built and worked on SOP's, BRD, and operational risk matrices for the team
Excellent project, analytical, execution skills & effective communication skills
Should be able to drive efficiency and an error free ops organization.

Job Requirements:
Be flexible to the work timings as the role demands.
Should be fast and accurate with excellent written and oral communication skills.
Should be a strong team player and demonstrate excellent team work.
High commitment to work
Willingness to work late hours /work in staggered working arrangement, in case the same is required