Operations Support Technician III

Requisition Number: 92323

This is an internal IT Operations role responsible for level 1 support and monitoring of Insight's internal IT infrastructure. Common duties and responsibilities included with this role include:
• Monitor IT infrastructure utilizing multiple tools.
• Utilize ITSM platform to manage and log all support issues.
• Monitor shared mailboxes, Microsoft Teams, and other communication methods used by other teams to report IT incidents to the IT Operations Team.
• Participate in team phone support queue leveraged by other IT teams to report infrastructure issues.
• Complete various MACD type requests.
• Perform 1st level diagnosis and troubleshooting for infrastructure support issues.
• Create and maintain IT support documentation including knowledgebase articles.
• Escalate and track major infrastructure incidents.

What you'll need to join Insight
• 3 years of experience working in an IT event handling/NOC role with advanced proficiency
• 3 years of technical phone support experience with advanced proficiency
• 3 years of experience working with ITSM tools with advanced proficiency
• 1 year of vendor ticket management experience with advanced proficiency
• 3 years of experience working in an IT support role with advanced proficiency

Technical Requirements:
• 3 years of experience supporting Windows server and workstation operating systems.
• 3 years of basic network support experience.

Preferred:
• Cisco, CompTIA, or Microsoft certification
• ITIL Framework certification

Bachelor's Degree in Computer engineering and other computer related studies, ECE or IT related field, from four-year College or University preferred

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight India Location:Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 &25 A Gurugram Gurgaon Hr 122002 India