OPERATIONS SPECIALIST - SALES AND ONBOARDING
Published date: 2026/11/06
- Location: New Delhi, Delhi, India
We are looking for a passionate Operations Specialist with consumer/b2b operation-scaled experience for a once-in-lifetime opportunity to lead a holistic Well-Being startup for businesses with both a mission and tremendous value creation upside.
Background
An incredibly rare opportunity for an Operations Specialist to join an early-stage startup. Prototype and subsequent MVP both have blockbuster results, targeting an immediate $15 Billion+ market, enabling tremendous value creation in a short period of time for a strong operationist.
Responsibilities
• Build and maintain a globally diverse community of coaches from the point of lead capture.
• Develop a process to shortlist, interview, and onboard coaches.
• Develop sustainable pipelines for coaches of different backgrounds, optimize operational and back-office processes, and (most importantly) keep humanity and empathy at the front of our execution.
• Defining and driving strategic sales priorities at the regional and differentiated market segment levels
• Develop, finetune, and maintain Sales KPIs and support the rhythm of the business through weekly, monthly, and quarterly reporting
• Act as a trusted thought partner to a range of cross-functional stakeholders
• Own and manage customer relationships from the point of the trial period through successful implementation.
• Develop a process to convert a trial to a premium membership
• Develop measurements to help understand the impact of successful implementation.
• Respond to customer emails, chats, and calls regarding onboarding
• Complete video and phone calls to ensure that customers are supported during the onboarding process.
• Quickly pick up and disseminate any updates to the product, both to your customers and to your internal teams as needed.
• Create repeatable processes, resources, and frameworks to use when onboarding customers.
Requirements
• 3+ years of experience in Sales Operations, Sales Strategy, Strategy Consulting,
• You’re able to frame business problems, design and execute analyses to inform solutions, and communicate insights with a bias toward action
• Excellent written and verbal communication.
• Organizational skills — you'll be working with many customers and coaches, and you'll need to have expertise in place to keep all of their needs organized.
• Highly self-motivated and driven — you don't need someone hovering over your shoulder telling you what to do all day.
• The ability to shift priorities quickly when necessary
Nice-to-haves
• Bachelor's degree.
• Experience project managing in a professional context.
• Coaching or People Management experience.
What’s in for you?
We would be achieving 20 years targets in 4 years in terms of money, career growth, skillsets, and of course a lot of happiness.
• Salary (INR 8-10 LPA)
• Equity (0.1-1%)
• Thriving Work Culture
Background
An incredibly rare opportunity for an Operations Specialist to join an early-stage startup. Prototype and subsequent MVP both have blockbuster results, targeting an immediate $15 Billion+ market, enabling tremendous value creation in a short period of time for a strong operationist.
Responsibilities
• Build and maintain a globally diverse community of coaches from the point of lead capture.
• Develop a process to shortlist, interview, and onboard coaches.
• Develop sustainable pipelines for coaches of different backgrounds, optimize operational and back-office processes, and (most importantly) keep humanity and empathy at the front of our execution.
• Defining and driving strategic sales priorities at the regional and differentiated market segment levels
• Develop, finetune, and maintain Sales KPIs and support the rhythm of the business through weekly, monthly, and quarterly reporting
• Act as a trusted thought partner to a range of cross-functional stakeholders
• Own and manage customer relationships from the point of the trial period through successful implementation.
• Develop a process to convert a trial to a premium membership
• Develop measurements to help understand the impact of successful implementation.
• Respond to customer emails, chats, and calls regarding onboarding
• Complete video and phone calls to ensure that customers are supported during the onboarding process.
• Quickly pick up and disseminate any updates to the product, both to your customers and to your internal teams as needed.
• Create repeatable processes, resources, and frameworks to use when onboarding customers.
Requirements
• 3+ years of experience in Sales Operations, Sales Strategy, Strategy Consulting,
• You’re able to frame business problems, design and execute analyses to inform solutions, and communicate insights with a bias toward action
• Excellent written and verbal communication.
• Organizational skills — you'll be working with many customers and coaches, and you'll need to have expertise in place to keep all of their needs organized.
• Highly self-motivated and driven — you don't need someone hovering over your shoulder telling you what to do all day.
• The ability to shift priorities quickly when necessary
Nice-to-haves
• Bachelor's degree.
• Experience project managing in a professional context.
• Coaching or People Management experience.
What’s in for you?
We would be achieving 20 years targets in 4 years in terms of money, career growth, skillsets, and of course a lot of happiness.
• Salary (INR 8-10 LPA)
• Equity (0.1-1%)
• Thriving Work Culture
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