OPERATIONS SPECIALIST - SALES AND

We are looking for a passionate Operations Specialist with consumer/b2b operation-scaled experience for a once-in-lifetime opportunity to lead a holistic Well-Being startup for businesses with both a mission and tremendous value creation upside.

Background

An incredibly rare opportunity for an Operations Specialist to join an early-stage startup. Prototype and subsequent MVP both have blockbuster results, targeting an immediate $15 Billion+ market, enabling tremendous value creation in a short period of time for a strong operationist.

Responsibilities

• Build and maintain a globally diverse community of coaches from the point of lead capture.

• Develop a process to shortlist, interview, and onboard coaches.

• Develop sustainable pipelines for coaches of different backgrounds, optimize operational and back-office processes, and (most importantly) keep humanity and empathy at the front of our execution.

• Defining and driving strategic sales priorities at the regional and differentiated market segment levels

• Develop, finetune, and maintain Sales KPIs and support the rhythm of the business through weekly, monthly, and quarterly reporting

• Act as a trusted thought partner to a range of cross-functional stakeholders

• Own and manage customer relationships from the point of the trial period through successful implementation.

• Develop a process to convert a trial to a premium membership

• Develop measurements to help understand the impact of successful implementation.

• Respond to customer emails, chats, and calls regarding onboarding

• Complete video and phone calls to ensure that customers are supported during the onboarding process.

• Quickly pick up and disseminate any updates to the product, both to your customers and to your internal teams as needed.

• Create repeatable processes, resources, and frameworks to use when onboarding customers.

Requirements

• 3+ years of experience in Sales Operations, Sales Strategy, Strategy Consulting,

• You’re able to frame business problems, design and execute analyses to inform solutions, and communicate insights with a bias toward action

• Excellent written and verbal communication.

• Organizational skills — you'll be working with many customers and coaches, and you'll need to have expertise in place to keep all of their needs organized.

• Highly self-motivated and driven — you don't need someone hovering over your shoulder telling you what to do all day.

• The ability to shift priorities quickly when necessary

Nice-to-haves

• Bachelor's degree.

• Experience project managing in a professional context.

• Coaching or People Management experience.

What’s in for you?

We would be achieving 20 years targets in 4 years in terms of money, career growth, skillsets, and of course a lot of happiness.

• Salary (INR 8-10 LPA)

• Equity (0.1-1%)

• Thriving Work Culture