Operations Manager - Chennai
Published date: 2026/11/08
- Location: Chennai, Tamil Nadu, India
Job Title : Operations Manager
Job Location : Chennai (WFO)
Shift Timings : 24*7
Working Days : 5 days
• International - Inbound Voice Call center operations
• AHT / SLA based Tech support ops
• Sales
Role And Key Responsibilities
• Meet and exceed Client Metrics: External & Internal Operations / Quality Metrics to be consistently Green
• Strengthen Operations management processes/framework to improve quality in delivery
• Drive effective meetings with tangible Action planning and subsequent issue closures
• Monitor WPMS & associated equipment’s proactively using Tools provided to ensure high levels of efficiency
• Understand and drive Metrics improvement
• Develop the team members by providing necessary support and guidance and nominate them for different OD trainings
• Accurately capture the reporting needs of the client and set up processes to seamlessly meet clients expectation
• Work collaboratively with other departments / peers / Superiors
• Drive Innovation, Automation Process Improvement Initiatives in the team and the process.
• Ensure consistency through calibrations amongst SMEs & QAs, ensure scores are calibrated with client
• Ensure leaves for the team are planned so that productivity is not affected
• Data collection and analysis of team performance parameters
Key Skills & Knowledge
• Good understanding of Operations & Quality metrics- preferred.
• Strong team player with persuasive, collaborative and influencing skills.
• Strong interpersonal skills to manage client expectations/engagements effectively and motivate the team.
• Willing to Work in Shifts
Educational Qualification
• Should be a graduate
Disclaimer:-
RequirementsOps Manager+ tech support + sales
BenefitsAs per co norms
Job Location : Chennai (WFO)
Shift Timings : 24*7
Working Days : 5 days
• International - Inbound Voice Call center operations
• AHT / SLA based Tech support ops
• Sales
Role And Key Responsibilities
• Meet and exceed Client Metrics: External & Internal Operations / Quality Metrics to be consistently Green
• Strengthen Operations management processes/framework to improve quality in delivery
• Drive effective meetings with tangible Action planning and subsequent issue closures
• Monitor WPMS & associated equipment’s proactively using Tools provided to ensure high levels of efficiency
• Understand and drive Metrics improvement
• Develop the team members by providing necessary support and guidance and nominate them for different OD trainings
• Accurately capture the reporting needs of the client and set up processes to seamlessly meet clients expectation
• Work collaboratively with other departments / peers / Superiors
• Drive Innovation, Automation Process Improvement Initiatives in the team and the process.
• Ensure consistency through calibrations amongst SMEs & QAs, ensure scores are calibrated with client
• Ensure leaves for the team are planned so that productivity is not affected
• Data collection and analysis of team performance parameters
Key Skills & Knowledge
• Good understanding of Operations & Quality metrics- preferred.
• Strong team player with persuasive, collaborative and influencing skills.
• Strong interpersonal skills to manage client expectations/engagements effectively and motivate the team.
• Willing to Work in Shifts
Educational Qualification
• Should be a graduate
Disclaimer:-
RequirementsOps Manager+ tech support + sales
BenefitsAs per co norms
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