Operations Manager- BPO
Published date: 2024/01/10
- Location: Uttar Pradesh , Noida , India
Required Candidate profile
Complaint management, Data management, Strong Governance, Customer Campaigns. Support Operations development using quantitative measures.
• Demonstrates in-depth knowledge of key performance indicators
• Develops and applies tactics to deliver service level agreements on a day to day basis (forecasting workload / providing requisite staffing / managing day to day technology issues etc.)
• Establishes systems and processes to ensure sustained levels of performance
Complaint management, Data management, Strong Governance, Customer Campaigns. Support Operations development using quantitative measures.
• Demonstrates in-depth knowledge of key performance indicators
• Develops and applies tactics to deliver service level agreements on a day to day basis (forecasting workload / providing requisite staffing / managing day to day technology issues etc.)
• Establishes systems and processes to ensure sustained levels of performance
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