Operations Manager- BPO
Published date: 2026/11/09
- Location: Uttar Pradesh , Noida, India
Required Candidate profile
Complaint management, Data management, Strong Governance, Customer Campaigns. Support Operations development using quantitative measures.
• Demonstrates in-depth knowledge of key performance indicators
• Develops and applies tactics to deliver service level agreements on a day to day basis (forecasting workload / providing requisite staffing / managing day to day technology issues etc.)
• Establishes systems and processes to ensure sustained levels of performance
• Transaction Monitoring to Improve Performance
• Uses appropriate tools / mechanism to report/review performance and take corrective action where required
• Demonstrates ability to anticipate potential problems and take appropriate corrective actions
• Uses quality techniques/tools to improve processes on a day to day basis
• Effectively responds to client requirements at a short notice by realigning priorities
• Converts reports into meaningful analysis and quantifiable action
Job Type: Full-time
Salary: ₹400,000.00 - ₹650,000.00 per year
Schedule:
• Morning shift
Experience:
• BPO Operations management: 3 years (Required
Complaint management, Data management, Strong Governance, Customer Campaigns. Support Operations development using quantitative measures.
• Demonstrates in-depth knowledge of key performance indicators
• Develops and applies tactics to deliver service level agreements on a day to day basis (forecasting workload / providing requisite staffing / managing day to day technology issues etc.)
• Establishes systems and processes to ensure sustained levels of performance
• Transaction Monitoring to Improve Performance
• Uses appropriate tools / mechanism to report/review performance and take corrective action where required
• Demonstrates ability to anticipate potential problems and take appropriate corrective actions
• Uses quality techniques/tools to improve processes on a day to day basis
• Effectively responds to client requirements at a short notice by realigning priorities
• Converts reports into meaningful analysis and quantifiable action
Job Type: Full-time
Salary: ₹400,000.00 - ₹650,000.00 per year
Schedule:
• Morning shift
Experience:
• BPO Operations management: 3 years (Required
1 page views
Related listings
-
REQUIRED VERIFICATION EXECUTIVE || FIX SALARY || NO...BPOREQUIRED VERIFICATION EXECUTIVE FIX SALARY NO TARGET SECTOR 63 NOIDA Answering phones and explaining the product and services offered by the company. Obtaining customer information and other relevant data. Asking questions to the customer and underst...2026/11/09
-
International BPO(Voice Process)BPOWe are hiring for International BPO, Candidates must have good communication skills. Profile: Voice Process Location: Delhi Shift Type: Nightshift Salary: 15k to 25k Inhand Travelling Allowance+ Huge Incentives • *No joining fee, direct joining in th...2026/11/09
-
Bpo Process TrainerBPOProfile - Trainer (Sales / Collection / Customer service ) Location - Noida sec 62 Salary - 30k - 55k inhand Experience - 1 year of experience in training department. Qualification - Graduate Shift and Timing - Day Shift rotational off • Liaise with ...2026/11/09