Operations Manager BPO
Published date: 2026/11/07
- Location: Udaipur, Rajasthan, India
The person would be required to oversee the entire operational aspects .
We have customers within India, Europe, and USA. And, we manage back office and call centre activities for them. The clients are government and private sector both.
So, the candidate should have experience of hands on on various BPO operations, voice as well as back office, which includes order processing, rebates, claims handling, etc.
With our distributed centre structure, the person will be overseeing all the 5 6 centres with a total team size of 200+.
Responsibilities include Operations efficiency and process building, Quality, SLA and Deliveries, Client communications, timely reviews, management reviews, etc
We have customers within India, Europe, and USA. And, we manage back office and call centre activities for them. The clients are government and private sector both.
So, the candidate should have experience of hands on on various BPO operations, voice as well as back office, which includes order processing, rebates, claims handling, etc.
With our distributed centre structure, the person will be overseeing all the 5 6 centres with a total team size of 200+.
Responsibilities include Operations efficiency and process building, Quality, SLA and Deliveries, Client communications, timely reviews, management reviews, etc
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