Operations Manager

Job Description: Job Title - Operations Manager, VP Location- Bangalore, India Role Description The Operations Manager is typically the owner of a department made up of several teams, mainly responsible for oversight and management of those groups and has an expert or deep understanding of the business, process and/or product. Their main responsibilities include providing input into the creation of the Bank's strategic goals and being an ultimate driver of the direction and performance to target. They are also responsible for driving transformation and continuous improvement, leading programmes or projects. They also manage and foster relationships with various stakeholders and/or vendors. They create robust management and team structures through rigorous recruitment & people development initiatives, ensuring the team is positioned well to execute a high standard of delivery and results within a controlled environment. The Operations Manager is also responsible as an escalation point for department, controls, key process and risk indicators. They have accountability for budgets, vendor relationship and cost management. They lead by example in supporting the Bankwide regulatory agenda, being proactive in the recognition and management of risk, leading or sponsoring change programmes. The Operation Manager is also ultimately responsible for the performance of teams, supervisors and individual contributors in that any operational and transactional processes under the teams' remit are performed within agreed policies and procedures. They ensure that key process and risk indicators, controls, service level agreements and vendor management are adhered to and evidenced; this includes creating a strong culture of risk mitigation and management. What we'll offer you Please be aware there are regional differences to DB benefits and you will need to check the correct package per advert. As part of our flexible scheme, here are just some of the benefits that you'll enjoy • Best in class leave policy • Gender neutral parental leaves • 100% reimbursement under child care assistance benefit (gender neutral) • Flexible working arrangements • Sponsorship for Industry relevant certifications and education • Employee Assistance Program for you and your family members • Comprehensive Hospitalization Insurance for you and your dependents • Accident and Term life Insurance • Complementary Health screening for 35 yrs. and above Your key responsibilities Responsible for verification of Client data Perform due diligence of new and existing clients covering a wide range of different client types including; Listed and Regulated, small/medium/ large private and public companies as well as more complex structures such as; SPVs, Co-operatives, Foundations and Funds, Governments, Joint Ventures, etc. Verifying KYC documentation of the Clients to be adopted/reviewed Perform the risk assessment of the Client to be adopted/reviewed Signing off on new client adoptions and periodic reviews Manage New Client Adoption or Periodic Review stream, to ensure that all requests are approved in accordance with regulatory requirements and the bank's internal policies Manage exception ensuring that all SLA's defined with the Business on timeliness and quality are adhered Your skills and experience 15+ years of relevant work experience (AML/KYC/compliance related) within corporate financial services industry, Research/Analytics role in other Banks / KPOs etc • Understanding of Control, Compliance, Investigation/chasing functions in banks • Familiarity AML/KYC regulations and industry guidelines (FSA, JMLSG, 3rd EU Money Laundering Directive, MiFID) • Ability to interpret regulatory guidelines and assessing risk scores and entity types • Ability to interpreting alerts • Ability to identifying trends and inconsistencies • Understanding of end to end KYC process How we'll support you • Training and development to help you excel in your career • Flexible working to assist you balance your personal priorities • Coaching and support from experts in your team • A culture of continuous learning to aid progression • A range of flexible benefits that you can tailor to suit your needs