Operations Manager

About us We are a part of InterContinental Hotels Group(IHG)! IHG is a global company with 15 global hotel brands. With over 6000 hotels and nearly 836,541 rooms in almost 100 countries around the world, we know hospitality. Our vision is to become one of the great companies in the world by creating Great Hotels Guests Love. We will deliver this through our portfolio of preferred brands, our talented people and best-in-class delivery systems. At the heart of our culture is a commitment to act responsibly in everything we do.

Your day to day People
• Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance Educate and train team members in compliance with federal, state and local laws and safety regulations Ensure staff is properly trained and has the tools and equipment to carry out job duties Ensure your team are properly trained on systems, security, service and quality standards Guest Experience Ensure your Rooms Division team delivers a great service, professional attention and personal recognition Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
• Conduct routine inspections of the Rooms Division and public areas and take immediate actions to correct any deficiencies What we need from you Hospitality Graduate from reputed Hospitality Educational Institute. At least 15 years of experience handling F&B and Rooms Division Operations. Comprehensive knowledge of F&B and Rooms Division working in high volume & high traffic hotel. Design strategies along with Sales & revenue team for Up selling and maximize F&B and Rooms revenue. Ability to motivate and inspire teams for peak performance. Ability to resolve Operational challenges with a quick turnaround time. Awareness of Guest satisfaction index with strategies for enhancing guest delight. Training & Coaching colleagues for delivering high quality service to guests. Have fair knowledge of engineering systems and procedures. Possess strong presence of mind while dealing with situations & unplanned events. What we offer IHG are more than just a great place to stay, we are also one of best employers. We are looking for exceptional people like you to greet the world and be the spark that makes us even better. We passionately believe that it’s our people who have brought us to where we are today and our people that will help us grow. We celebrate diversity every day. We welcome guests from every background and corner of the world, so we want individuals who can bring hospitality to life for everyone. We will give you every opportunity to grow vertically, functionally, geographically, and personally. As part of the IHG family with more than 6000 hotels in over 100 countries, the world is your oyster