Operations Executive Manager

Your impact & contribution

This role will be responsible to lead, develop and retain customer support team, ensuring the necessary skills, attributes, behaviours and motivation to provide friendly, personal and efficient service in meeting the full financial needs of customers and communities.
• You will proactively identify, report, manage risks and compliance issues across the business, and ensure they are rectified and/or remediated in a timely manner in adherence with our risk frameworks.
• You will build relationships, contribute ideas and develop strategies with other business units to optimise business opportunities for the customer and the Bank

Your responsibilities
• Drive employee engagement to maintain a positive culture within your team and across the wider business.
• Lead the Contact Centre to focus on providing exceptional customer service.
• Ensure the India operates within an operationally compliant framework, focusing on Operation risk; Compliance and Data Quality.
• Effective proactive stakeholder management of internal business partners to ensure that change is managed, implemented and embedded well and that we are able to measure the benefits and positive impact of the change.
• Lead and drive a culture of Productivity in the
• Exercise the MOR and managerial authorities of your role
• Develop and maintain appropriate performance reporting including people productivity, resource management and key performance metrics.
• Act as a role model by consistently displaying leadership behaviours that encourage productive working relationships and a strong performance culture.
• Provide a safe workplace by constantly reviewing ones workplace for hazards. Maintain team member awareness of their obligations and procedural requirements concerning safety. Remove all hazards within one's authority to do so, or escalate immediately to your immediate manager.
• Manage all aspects of the service centre, providing the Managers with leadership, coaching and support so that they are able to meet their objectives and are capable to lead their teams to do the same.
• In line with the CBA Values, build diverse teams, supporting flexibility and creating a culture where people feel safe (and are encouraged) to speak up.
• Adhere to the The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people.