Operations Executive

ABOUT ELEVAR

We create innovative performance footwear and cricket equipment by combining cutting-edge design & engineering. Our team of engineers, designers and craftsmen make our products from the finest materials, utilizing research from biophysics, engineering and sport. Check out www.elevarsports.com to learn more.

JOB OVERVIEW

Join the Operations department of a venture capital funded, rapidly growing Indian sports brand. In this role you’ll be responsible for handling matters related order fulfilment, inventory management, and operational MIS.

ROLE & RESPONSIBILITIES

Online Order Fulfilment:
• Collate & confirm orders (over whatsapp & calls) across sales channels (website, marketplaces, offline)
• Create pick, pack, ship lists and oversee the execution
• Efficiently manage order tagging and special requests so that all order attributes are correctly managed and tracked
• Manage shipment aggregators and courier services
• NDR management & communicate with customers to maximize fulfillment rates
• Mange the returns / refunds / replacement process for online orders
• Daily & Weekly MIS to track Order Fulfilment processes

Inventory Management:
• Manage and update inventory across all relevant portals
• Organize warehouse and fulfilment functions for effective inventory movement
• Quality control and segregation of usable, repair, and unusable inventory.
• Inventory related MIS’s

REQUIRED EXPERIENCE & SKILLS
• Minimum 2 years of experience in an ecommerce operations role
• Good English & Hindi communication skills (written & verbal)
• Strong work ethic, time management, and the ability to multitask
• Microsoft Office skills especially Excel; Knowledge of Shopify is a bonus
• Graduate in any specification
• Eager to work at an early-stage startup and can work independently