Operations-Deposit

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Operations-Deposit

OakNorth
Gurugram, Haryana
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9 hours agoFull–time
Operations-Deposit Gurugram / ONGPL – Operations / Full time Apply for this job The incoming resource will be a part of the Operations team. The shift timings would be UK Business hours. Job Responsibilities
• The key responsibility of this role is to support the origination and in-life management of deposit products by ensuring an exceptional customer journey throughout the product life cycle.
• As part of the Offshore Operations team, the Operational Support Specialist is a key point of contact for the Onshore Operations team
• Working closely with the Onshore Teams to ensure the efficient and compliant completion of Deposit tasks.
• Cross functional in nature, the role will involve supporting the origination and in-life management of retail and SME deposits applications in addition to new product initiatives
Daily Operation Tasks will include:
• Processing all applications through a workflow system effectively, within agreed SLAs and KPIs, and in line with company policies and procedures.
• Dealing with various tasks received in processing queue as per the application received for retail deposit customer.
• Sending appropriate Emails to customers as per the application received
• Processing of Customer Emails (instructions/queries)
• Processing of Customer documents & validation them in-line with Bank’s policy.
• Processing of Funds received for deposit customers.
• Effectively complete ad-hoc tasks and initiatives as directed across the business
• Support other BAU requirements of Operations teams aside from primary activities.
• Have a clear understanding of Role of Operations in the Life Cycle of Product.
Skills and Experience
• Understanding of the Banking Industry.
• Basic knowledge of corporate/retail banking products & concepts.
• Excellent communication both oral & written required
• Computer literate and the ability to work on a variety of IT platforms
• Should be a team player.
Personal Attributes
• Energetic, enthusiastic, driven to go the extra mile
• Flexible, eager to learn
• Open to occasional weekend work and/or evening hours when and if required
• Willingness to work flexibly and as part of ONE team, helping out in different business areas as required
• Passionate about delivering excellence in service and quality
Academic Qualifications Graduate/Post Graduate degree in Finance. Any relevant experience in operations in banking domain is an add-on advantage.