Operations Coordinator (BPO)

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Operations Coordinator (BPO)
M
Mantras2Success consultants
Anywhere
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15 days ago
₹4L–₹7L a year
Work from home
Full–time
Opening: 1 Nos.

Job ID: 58566

Employment Type: Full Time

Reference:

Work Experience: 2.0 Year(s) To 5.0 Year(s)

CTC Salary: 4.00 LPA TO 7.00 LPA

Function: ITES / BPO / KPO / Customer Service / Operations

Industry: Power/Infrastructure/Projects/Energy

Qualification: B.Tech/B.E. - Computers; B.Tech/B.E. - Electrical; B.Tech/B.E. - Electronics/Telecommunication; B.Tech/B.E. - Energy; MBA/PGDM/MPM - Finance

Location:
• Ahmedabad

, Remote Work Allowed

Job Description:

MAIN DUTIES/RESPONSIBILITIES:
• Assisting the end-to-end and day-to-day workflow requirements of customer onboarding of energy retail accounts.
• Assisting the end-to-end and day-to-day workflow requirements of customer support such as credit check, site transfer, meter, energy tariff-related services, and other services.
• Assist to resolve and assist with any operations inquiries or problem-solving in a timely manner.
• Be an excellent communicator between relevant parties i.e network provider, meter provider, customer, and internal team in order to deliver results in customer-focused outcomes.
• Ensure all maintenance and continuous improvement of KPIs relating to all areas of onboarding, transfer, meter & tariff services, and other areas in operation.
• Assist to achieve required operational outcomes for the business in a sustainable manner including customer acquisition & onboarding, customer service, meter services, and operations.
• Identify and manage key risks to business performance and make appropriate recommendations.
• Assist to develop a high-performing skilled team that has at its core the value of respect and teamwork.
• All arounder in operations and support the team.

SKILLS & EXPERIENCE

Qualifications:
• Appropriate tertiary qualifications in a relevant discipline: IT, Engineering, and Finance
• Understanding and experience of the Australian electricity market
• Experience in and/or knowledge of price and risk management in a regulated industry

Experience:
• New graduates of IT, Engineering, or Finance study background
• Experience in similar administrative, support, and operations work would be regarded but not must
• Great organizational and time management skills
• Strong Financial and Commercial acumen
• Combine strategic thinking with superior attention to detail
• Strong analytical and problem-solving skills including the ability to interpret business needs and clearly articulate the problem statement and required solution
• An eye for continuous improvement with an ability to improve business practices to achieve higher performance levels
• Ability to engender positive and collaborative relationships with departmental Managers and wider business stakeholders
• Excellent communication (both written and verbal), organizational and engagement skills with the ability to influence stakeholder

Key Skills :
• Customer Onboarding
• Customer Support
• Operational Inquiries
• Business Performance
• Key Risks

Company Profile

We are a growing team who are passionate about creating a community-powered solar solution. By combining cutting-edge technology with the Aussie values of independence, fairness, and mateship, we are making it easy for communities all around Australia to replace Big Energy with Community Solar, which is powered by your peers