Operations Associate (Rotational Day & Night Shift)

We are a well-funded B2B travel tech startup. We have raised ~USD 5 mn Pre Series A investment round despite the global pandemic and are looking to grow our Product & Tech team. We are growing rapidly. We have crossed our pre-covid numbers. We want to become the world’s biggest B2B travel company by enabling over million travel agents, travel entrepreneurs and influencers to grow their business, and achieving Annualized GMV of $10 billion by 2026.

What is on Offer:
• Best Combination of Salary (₹5-9 LPA)
• Work with a young & passionate team to excel and make an impact
• Work closely with the founders
• Fast Career Growth with fast appraisals and fast salary increase
• Super passionate team with deep conviction which has stayed together during covid.
• Very high ownership role in a fast-paced environment
• Great Culture -> No hierarchy/politics nonsense guaranteed!

About us

The founding team has aced their respective leadership roles at successful internet startups in India, which are as follows:
• Ashish- Cofounder, leads technology, Ex CTO Cars24, CTO FabFurnish, Gaadi.
• Arun- Cofounder, leads product, Ex Cars24, TravelTriangle, TripFactory, IIM Bangalore.
• Chirag- Cofounder, leads business, Ex Oyo, TravelTriangle, IIM Ahmedabad, IIT Roorkee.

Roles & Responsibilities:
• Completing all bookings and flight operations-related work including cancellations, refunds, etc
• Coordination with suppliers to ensure timely revert on quotes and booking details such as vouchers, confirmations, etc
• Coordinate with customers and vendors to ensure timely delivery
• Manage feedback and escalations from customers and vendors.
• Ensure customer delight.
• Demonstrate multitasking abilities

Desired Candidate Profile
• Has prior experience in working Night Shifts (experience in flight ticketing will be preferred)
• Ethical, hardworking, and 'passionate about startups' mindset
• Excellent structured problem-solving ability
• Good understanding of different business verticals
• Disciplined & Process Oriented
• Presence of Mind
• Willing to learn more

Additional Details
• Office Location - Connaught Place, Delhi. The day shift will be from the office whereas the night shift will be work from home.
• Alternate months day and night shifts.
• Work Timings - 9:30 AM till work gets over for the day shift and 12 AM till work gets over for the night shift.
• Flight ticketing experience preferred