Operations and Customer Support Manager

Role: Operations and Customer Support Manager

Company: Tanzire

Location: M.I.Road Jaipur, 302001

Interested candidates, please email us your resume at info@tanzire.co

Our Story:

Tanzireis India’s first one-stop destination for handmade demi-fine jewelry crafted by independent women artisans across the globe. It was founded in 2019 by Suhani Batwara with an aim to marry cross-cultural experiences with progressive fashion. Today, Tanzire is a platform where users come to celebrate their style and diverse culture. Currently, we’ve 25+ independent brands from more than 20 countries.

Our Mission:

Our aim is to build the world’s most progressive, inclusive, and diverse home for demi-fine jewelry. A place where people can explore unique jewelry, experience different cultures, and become part of a community-driven zeitgeist that’s shaping the future for the better. This is a haven for people to be their true selves and celebrate their authentic style.

Responsibilities:

Support with good performance of the Back-Office team by supervising the Stock Assistant
Ensure receipt, quantities, tagging, quality check, and deliveries of products in a timely manner
Control and supervise transfers and all other operations in a timely manner
Ensure orders and stock levels of products at all times and coordinate with the brands and designers for stock replenishment
Plan and undertake inventory operations, and be a stakeholder in monitoring loss-prevention
Be the point of contact with the PR departments for celebrity and magazine sourcing
Provide weekly updates and analysis on business performance and stock
Manage customer support daily via email and company WhatsApp
Plan Delivery Schedule of the day/week
Handle customer complaints and feedback, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
Handle administrative tasks, such as consolidating packaging orders, order follow-up
Updating the order sheet on a daily basis capturing all the specific details of the orders sent daily as per the SOPs in place
Support the Operations team in ad hoc projects
Requirements:

Relevant experience – experience in retail or e-commerce preferred
Experience with the operations of POS system
Excellent customer service skills
Good administrative skills
Competent in using Microsoft Office
Good communication skills essential
Good command over written and spoken English
Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

Paid sick time
Schedule:

Monday to Friday
Supplemental pay types:

Yearly bonus
Ability to commute/relocate:

Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required)
Experience:

total work: 1 year (Preferred)
working in an e-commerce company: 1 year (Required)
Work Location: In person

Expected Start Date: 01/04/2023