Operations
Published date: 2026/11/08
- Location: Uttar Pradesh, India
DESCRIPTION
Job summary
Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team
Purview of a Operations Manager
Manager-I, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.
The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.
Responsibilities include, but are not limited to
• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
· Developing and/or referring to performance metrics to drive team performance and business results.
· Identifying the business impact of trends and making data backed decisions.
· Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
· Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
· Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.
BASIC QUALIFICATIONS
BASIC QUALIFICATIONS
• Bachelor’s degree with 4-6 years of work experience.
• * Creative and analytical problem solver with a passion to provide excellent customer service.
• * Should be flexible to adapt to a 24 x 7 operating environment
• * Ability to pull data from databases (using Excel, Access, SQL and/or other data management systems).
PREFERRED QUALIFICATIONS
· Completed MBA or Master’s Degree in Industrial Engineering, Logistics, Operations Research or similar field.
· Demonstrated program ownership and consistent delivery on commitments - great organizational skills with exceptional follow through and attention to detail.
· Certified Six Sigma Black Belt/ Green Belt
Job summary
Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team
Purview of a Operations Manager
Manager-I, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.
The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.
Responsibilities include, but are not limited to
• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
· Developing and/or referring to performance metrics to drive team performance and business results.
· Identifying the business impact of trends and making data backed decisions.
· Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
· Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
· Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.
BASIC QUALIFICATIONS
BASIC QUALIFICATIONS
• Bachelor’s degree with 4-6 years of work experience.
• * Creative and analytical problem solver with a passion to provide excellent customer service.
• * Should be flexible to adapt to a 24 x 7 operating environment
• * Ability to pull data from databases (using Excel, Access, SQL and/or other data management systems).
PREFERRED QUALIFICATIONS
· Completed MBA or Master’s Degree in Industrial Engineering, Logistics, Operations Research or similar field.
· Demonstrated program ownership and consistent delivery on commitments - great organizational skills with exceptional follow through and attention to detail.
· Certified Six Sigma Black Belt/ Green Belt
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