Operation Head (Manager
Published date: 2024/01/10
- Location: Jaipur, Rajasthan, India
Review & monitor AOF rejection cases, account closures, overdue FD & FD maturity data and renewals thereof
• Scrutinize and verify customer requests, AOFs as per prescribed checklist before dispatching for processing. Informing customers in case of rejections, if any.
• Driving key Metrics by : Daily checking of common pending folder of the branch and individual employees to ensure that no customer request is pending with the staff along with random drawer audits
• Maintaining lowest levels of wait-time through : Load balancing among desks Regular monitoring of pending tokens through Admin login Analysis to understand employee level productivity & Daily roistering Leave planning & Training calendar
• Ensuring adherence to Corporate Attire policy and Grooming guidelines by all staff members Compliance & Risk
• Ensure operations, risk control and process adherence at branches Branch Audit scores SOAX Audit scores Fraud prevention Ops risk monitoring RBI audits, inspections and incognito visits
• Maintain optimal cash holding at branch so as to ensure minimal cost of cash holding
• Tracking big ticket opex line items in Branch P&L – Rentals, Electricity, Employees etc and taking corrective action if required Ensure timely recovery of interest and service charges
• Capability Building & Manpower Management Identify training needs Inculcate self learning culture among employees
Leading Private Bank
• Scrutinize and verify customer requests, AOFs as per prescribed checklist before dispatching for processing. Informing customers in case of rejections, if any.
• Driving key Metrics by : Daily checking of common pending folder of the branch and individual employees to ensure that no customer request is pending with the staff along with random drawer audits
• Maintaining lowest levels of wait-time through : Load balancing among desks Regular monitoring of pending tokens through Admin login Analysis to understand employee level productivity & Daily roistering Leave planning & Training calendar
• Ensuring adherence to Corporate Attire policy and Grooming guidelines by all staff members Compliance & Risk
• Ensure operations, risk control and process adherence at branches Branch Audit scores SOAX Audit scores Fraud prevention Ops risk monitoring RBI audits, inspections and incognito visits
• Maintain optimal cash holding at branch so as to ensure minimal cost of cash holding
• Tracking big ticket opex line items in Branch P&L – Rentals, Electricity, Employees etc and taking corrective action if required Ensure timely recovery of interest and service charges
• Capability Building & Manpower Management Identify training needs Inculcate self learning culture among employees
Leading Private Bank
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