Operation Executive

WinZO is the largest social gaming and entertainment platform in India. Launched in early 2018, the Company partners with third party developers to host games on their Android app, where users can enjoy personalized multiplayer gameplay experiences. The platform is available in 12 languages such as English, Hindi, Gujarati, Marathi, Bengali, and Bhojpuri, with over 50 million registered users. The WinZO platform facilitates over 2.5 billion micro-transactions per month across a portfolio of 70+ games. WinZO is focused on building an enthusiastic community of gamers and gaming influencers in Tier 2 – 5 cities in India. The Company envisions a future where the WinZO platform can deliver a culturally relevant and enjoyable experience in the Indian gaming ecosystem, monetized through a unique micro-transaction model.

Website: www.winzogames.com

Team: Co-founded by 2X founders (my Co-founder, Paavan Nanda is also the co-founder of Tiger Global-backed ZO Rooms & Zostel- acquired by Oyo in 2015). We are 150 members, a strong team, with stellar professionals from the best product & tech companies such as Google, Amazon, Flipkart, Mckinsey & Co, Bain, etc.

Raised $90MM from Kalaari Capital, Makers Fund, Courtside Ventures, Griffin - all are large global consumer tech investors.

We believe in:

● Innovation

● Data Orientation

● Integrity

● Perseverance

● Agility

About the Job:

As an operations executive, you will be responsible for managing E-sports matches happening on a daily basis, handling customer queries and managing & onboarding youtube influencers.

Roles & Responsibilities:

● Managing E-sports (FreeFire, PubG etc) matches on daily basis

Managing matches as per schedule
Managing Esports devices (mobiles and laptops)
Helping customers in case they face any difficulty while playing games
● Handling customer queries through chats and calls

Inbound and outbound calling
Work on online real-time chat to address the concerns of the users.
Maintaining a database of the concerns, refunds processed and other product-level feedbacks from the users
● Managing and onboarding YouTube influencers

On-boarding new influencers to promote WinZO on their channels
Coordination with the existing influencers for promotional activities.
Helping influencers to solve their problems.
What you should have:

● Good Communication skills

● Knowledge in excel is a must

● 0-4 years of experience in Operations / sales & marketing / customer support

● Work experience in E-commerce industry will be an added advantage

What we offer you:

● A swanky informal workspace in the heart of Delhi which defines our open and vibrant work culture

● Opportunity to work on new and challenging problems and innovate

● Get complete ownership of the product and chance to conceptualize and implement your solutions

Job Type: Full-time

Salary: ₹20,000.00 - ₹30,000.00 per month

Benefits:

Food allowance
Health insurance
Schedule:

Flexible shift
Rotational shift
Supplemental pay types:

Performance bonus
Ability to commute/relocate:

New Delhi, South East - 110025, Delhi: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

total work: 1 year (Preferred)
Operations/Customer service: 1 year (Preferred)
Language:

English (Preferred)
Job Type: Full-time

Salary: ₹20,000.00 - ₹30,000.00 per month

Benefits:

Food provided
Health insurance
Schedule:

Rotational shift
Supplemental pay types:

Performance bonus
Ability to commute/relocate:

New Delhi, South East - 110025, Delhi: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

Do you play FreeFire, PubG, BGMI etc?
Experience:

total work: 1 year (Preferred)
Language:

English (Preferred)