Operation Executive

Job details
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Salary
₹10,000 - ₹25,000 a month
Job type
Full-time
Shift and schedule
Day shift
Benefits & Perks
Provident Fund, Health insurance
Benefits
Pulled from the full job description
Health insurance
Provident Fund
Full Job Description
Job Summary

Coordinate with relevant stakeholders to ensure timely capture and update of required lead details in SFDC (Walk-in, telephonic, online, events)
Submit the booking amount paid by the customer and update the same on SFDC with VIN number allocation
Confirm availability of required vehicle type against allocated VIN number
Update the new vehicle expected arrival time and delivery date agreed with the customer on SFDC
Generate and share Performa Invoice and Final Invoice and update the same on SFDC
Manage the booking cancellation process as required at the system level
Facilitate the process of collection of payments and documents for finance on a case to case basis
**Sales & Delivery Support
Take all possible actions and coordinate with relevant teams at the dealership and Audi India to ensure timely allocation and delivery of the car against the VIN number allocation
Ensure timely dispatch of stock billing request to Audi India, and track delivery status of in-transit vehicles
Synthesize data from SFDC and other sources to create daily, weekly and monthly reports for the purpose of sales team review
Trigger and coordinate PDI with the Service team and ensure preparation and completion of all necessary documentation for new vehicle handover to the customer
Manage all required formalities for insurance and registration of demo cars and courtesy cars
**Measures (Reports):
% Number Of Sales Consultants registered on SFDC
Warranty\EW Punching TAT post Metal Out
SFAI Scores
% of TD\Curtesy cars with insurance
Database Management
Quality and accuracy of reports
No of delay in deliveries because of PDIs
Additional Responsibilities
**Lead Generation
Maintain and expand customer base by identifying new customers in the assigned territory
Work with marketing and sales activities to generate and execute upcountry sales leads
**Vehicle Sales
Actively maintain contact with prospective customers to convert them into buyers and sell the entire Audi product portfolio
Regular follow-up on leads allocated through the marketing team, Audi India centrally
Conduct need analysis with the customer, arrange vehicle demonstration and test drives at convenient location to create a unique product experience, making customers feel the need to buy an Audi
Prepare product presentation highlighting the key Audi features and benefits as compared to competitors
Build a strong customer trust by offering right product from Audi portfolio meeting all the customer needs
Check for Finance requirements, Trade-in opportunities, accessories, EW, Service Package, other VAS requirements from the customer
Explanation and confirmation of sales contract, record details, payments properly and make sure that the customer has a Audi brand experience through the sales process, right from first contact to final vehicle delivery
Ensure achievement of monthly corporate sales targets set in line with dealership sales appendix
Drive sales for the dealers by selling profitably and maximizing value added services sales
**Additional Business Generation
Identifying opportunities for further sales and new areas for development through detailed research of assigned territory
Studying the existing customers( Historical data) and identifying an opportunity for new business generation
**Process Adherence
Plan and manage all system level reporting and documentation requirement as per automotive regulations
Ensure adherence to the scheduled TD or Product Demonstrations
Ensure Lead Management module owner ship of SFDC
Ensure adherence to process and achievement of CSS and LRS scores
Update and maintain the IPAD with latest information on Products, Pricing and Customer Schemes
**Customer Satisfaction
Own the customer satisfaction scores for the sales process through CSS
Ensure presence and owner ship of the customer vehicle sales and delivery process
Conduct home visit if required to drive customer satisfaction
Coordinate effectively with relevant teams and stake holders to ensure smooth execution of required processes such as Test Drives, Billing and payments, Loan approvals, RTO registrations, trade-in evaluations, and final vehicle handover **
Job Type: Full-time

Salary: ₹10,000.00 - ₹25,000.00 per month

Benefits:

Health insurance
Provident Fund
Schedule:

Day shift