Openings For Technical Support at Pune

SERVICE DESK / TECHNICAL SUPPORT / IT HELP DESK @ TOP MNCs PUNE

SAL 2L to 6.5 Lakhs

Contact IMMEDIATELY :- Raj @ 9845162196

Anu @ 9845043512

EXCITING TECHNICAL CAREERS WITH TOP MULTINATIONALS

ROLE : Technical Support Engineer L1 / SME / Service Desk Analyst

Profile :

Troubleshooting Hardware / Networking/OS related queries of our global customers Over Phone which involves working in different time zones

Take calls from Global customers and initiate the right response to them, positively and professionally

Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technical users understand

Willing to work in night shifts;

Excellent written & spoken communication skills

Experience : - 0.6 to 6 yrs. (International Voice)

Qualification : - Any Graduate

Remuneration : - Max 4.5 + Incentives

CAB : - 2 WAY CAB PROVIDED.

SHIFT : - US Rotational.

Location :-- PUNE

Job Description:-
• Working knowledge of LAN / WAN /Basic Troubling Shooting and Technical Issues.
• 6 Months to 5 years of experience in Technical Support / Voice Process.
• Excellent communication with International Voice experience Preferred.
• Should be open to work in Night shifts.

Responsibilities :

Answer contacts promptly and professionally

Log/Validate all contacts Call Handling Database

Resolve a high percentage of customer problems using the relevant tools and systems

Manage end to end all calls logged, providing regular updates to customers on

call status

Complete follow-on actions as appropriate

Invoke Escalation Procedures within defined time frames

Adhere to Policies & Procedures

Work to achieve individual and team goalsProtect confidential and sensitive information and

materials

Observe strict compliance to licensing, copyright and trademark legislation

Ability to multi-task and prioritize

Ability to manage commitments to customer, manager, etc

Ability to diagnose problems and take corrective action

FOR IMMEDIATE APPOINTMENT / ANY OTHER INFO

CONTACT :-

Raj @ 9845162196

Anu @ 9845043512

EMAIL :

"Personal Network - Networking for a better future