Opening For Quality Analyst ( Call Center)

Roles and Responsibilities
• Conduct process compliance and SOW Audits to predefined accuracy
• Flag zero tolerance issues and follow up ZT to closure
• Provide Feedbacks and suggestions for improvement.
• Publish Dashboards at defined intervals
• Data Analysis Strong Analytical skills with an ability to draw conclusions from data (Error Analysis and Root Cause Analysis for process deviations)
• Provide data inputs to internal stakeholders
• Flexibility and Availability for any ad-hoc business requirement
• Ensure Confidentiality, Availability and Integrity of Data
• Establish controls on Transaction Processing aiming for a Zero Compliance Defect Output.

Desired Candidate Profile :
• Healthcare process experience is an added advantage.
• Good Knowledge of Audit and Evaluation function
• Ability to handle pressure and a natural go getter
• Excellent Verbal and written communication (English & Hindi)
• Works independently.
• Experience preferred in Sales / Lead generation campaigns from BPO Background

If interested, plz share your resume along with below required details on sarita.berde@indiraivf.in or WhatsApp on 7230068884.

Total Experience =

Present Salary =

Expected Salary =

Notice Period =

Role:
Quality Analyst

Salary:
Not Disclosed by Recruiter

Industry:
BPO / Call Centre

Department:
Quality Assurance

Role Category:
Business Process Quality

Employment Type:
Full Time, Permanent

Key Skills

Call monitoring

quality monitoring

Quality analyst

Call Audit

call quality

Quality Audit

International Call Center

Inbound calls

7Qc

Outbound Process

Call Auditing

Feedback

Call Calibration

Domestic BPO

Call Quality Analyst

Skills highlighted with ‘‘ are preferred keyskills

Education

UG:
Any Graduate

Company Profile

Indira Ivf Hospital

Indias largest chain of Fertility & IVF Hospital with 110 + Pan India Centres

Indira IVF is India’s largest infertility speciality clinics chain with 110 centres across the country, supported by a passionate workforce of over 2,400 people. Indira IVF performs about 33,000+ IVF procedures a year – the highest number in the country.

As a responsible leader, Indira IVF constantly strives to dispel the stigma, taboo, myths and misinformation about infertility. Indira IVF is also committed to developing and grooming talent for fertility treatments. Through the Indira Fertility Academy it collaborates with like-minded organisations and institutions to further this cause. Having perceived the potential of Indira IVF in the sector, TA Associates, a leading global equity firm from the U.S., invested in the organisation in 2019.

Indira IVF was founded in the year 2011 in Udaipur, Rajasthan by Dr Ajay Murdia.

For more information log onto https://www.indiraivf.com/

Company Info