Online Sales Manager Female

Greetings from Synergy Resource Solutions, a leading HR Consultancy Firm.

Our client, a leading Retail company in Jewellery located at CG Road of Ahmedabad requires Ecommerce Sales Manager.

Position: E-Commerce Sales Manager Female

Location: C.G. Road, Ahmedabad

Gender: Any

Experience: 5 years (2years as Manager)

Salary: 6LPA

Qualification: Any Bachelor’s or Master’s degree

Office Timing: 09:30 AM to 06:30 PM

Job Description

Overview:

The role of the Ecommerce Sales Manager is to lead the development and growth of the company’s e-commerce platform and channels with a customer-focused, commercially-driven mind-set. The ecommerce Sales Manager is responsible for developing and implementing e-commerce sales strategies and tactics and aligning business and technology development efforts to foster growth and customer satisfaction.

Role & Responsibilities:
• Develop sales and operational plans and follow up on day to day execution
• Design, develop and manage the company’s overarching customer journey and experience along all customer touchpoints and channels as per proven best practices
• Coordinates with internal and external stakeholders to ensure delivering optimal experiences to customers
• Develop and implement internal and external processes and procedures to support an efficient, seamless customer experience
• Lead the e-commerce platform and channels design and discuss plans for improvement
• Design and continuously improve the product catalogue
• Measure and improve customer experience and satisfaction and recommend and follow up on continuous improvement action plans
• Create & Implement strategies to generate repeat business & brand loyalty from existing & old customers.
• Define and measure operational KPIs for all aspects of the Customer Experience.
• Participate in the Division’s budgeting cycle and provide input to the budgeting process
• Ensure effective utilization of their respective Department’s budget, and report accurately on progress and challenges
• Participate in the identification and recruitment of key talents for their respective function
• Lead, guide and assist direct reports to perform their functional operations in accordance with set policies and procedures
• Set performance objectives, provide the necessary support, evaluate/appraise the team and provide regular feedback on performance

Qualifications
• A Bachelor’s or Master’s degree in a related field required.
• Overall 5+ years of experience with at least +2 years in manager level in sales & customer relations management preferably in Fashion/luxurious products industry or E-commerce.
• Experience working with c-Level and in a supervisory role strongly preferred experience in senior Sales or Product Development positions.
• Experience in the digital retailing market, B2C experience.
• Exemplary interpersonal, teamwork, and communication skills

Benefits:
• Almost all Indian festival leaves.
• All Sundays off (Except some offers run or Emergency work)
• 15 yearly paid leave. It's carried forward base
• Dinner Parties on some occasions
• All necessary documents we provide
• Birthday celebrations

If interested, please send your resume at recruitment.synergy7@gmail.com