Online Customer Support Assistant (Remote)
Published date: 2024/01/10
- Location: Remote, India
Work from Home job for a Australia-based company
Work Time : 6.30 AM - 2.30 PM IST.
Main roles and responsibilities:
Timely responses to customer requests via email and chat platforms, whichinclude but are not limited to:
Order enquiries for shipping and click and collect status.
Stock inventory requests.
Product information and general product advice.
Troubleshooting and problem solving.
Managing customer expectations and ensuring customer satisfaction.
Know and deliver on personal and customer service Key Performance
Indicators (KPIs).
Know your team - escalate health specific and practitioner product enquiries to qualified team members.
Requirements for the Online Customer Support Assistant:
Written and conversational level English.
Polite, empathetic and respectful nature.
Maintain a “can do” attitude for all tasks.
Experience with customer engagement related platforms or willingness to learn.
Excellent attention to detail.
Ability to work independently and collaboratively in a team environment.
Manage time effectively, including multitasking, prioritising, and working well under pressure.
Collaborate with the team and be open to feedback, to ensure positive customer outcome and strong customer-focus.
Willingness to learn and understand CRM principles.
Must have own a laptop, good internet connectivity, and an undisturbed space to work from home.
Please answer all the questions and attempt the assessment tests, without which your application may not be considered.
Job Types: Permanent, Full-time
Salary: ₹25,000.00 - ₹35,000.00 per month
Benefits:
Work from home
Schedule:
Morning shift
Application Question(s):
What is your current salary (in lpa) and notice period (in days)?
How many years of Customer Support via email and chat platforms do you have? Describe briefly.
Are you ready to work from home on your own laptop, 6.30 AM - 2.30 PM ? (Yes / No)
Work Location: Remote
Work Time : 6.30 AM - 2.30 PM IST.
Main roles and responsibilities:
Timely responses to customer requests via email and chat platforms, whichinclude but are not limited to:
Order enquiries for shipping and click and collect status.
Stock inventory requests.
Product information and general product advice.
Troubleshooting and problem solving.
Managing customer expectations and ensuring customer satisfaction.
Know and deliver on personal and customer service Key Performance
Indicators (KPIs).
Know your team - escalate health specific and practitioner product enquiries to qualified team members.
Requirements for the Online Customer Support Assistant:
Written and conversational level English.
Polite, empathetic and respectful nature.
Maintain a “can do” attitude for all tasks.
Experience with customer engagement related platforms or willingness to learn.
Excellent attention to detail.
Ability to work independently and collaboratively in a team environment.
Manage time effectively, including multitasking, prioritising, and working well under pressure.
Collaborate with the team and be open to feedback, to ensure positive customer outcome and strong customer-focus.
Willingness to learn and understand CRM principles.
Must have own a laptop, good internet connectivity, and an undisturbed space to work from home.
Please answer all the questions and attempt the assessment tests, without which your application may not be considered.
Job Types: Permanent, Full-time
Salary: ₹25,000.00 - ₹35,000.00 per month
Benefits:
Work from home
Schedule:
Morning shift
Application Question(s):
What is your current salary (in lpa) and notice period (in days)?
How many years of Customer Support via email and chat platforms do you have? Describe briefly.
Are you ready to work from home on your own laptop, 6.30 AM - 2.30 PM ? (Yes / No)
Work Location: Remote
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