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Onboarding Executive

Published date: 2024/01/10
  • Location: Mumbai, Maharashtra, India
Role/Job Title : HR Onboarding

Business: Service

Function/ Department: 'Customer Experience

Place of work: Customer Contact Center (Phone Banking unit)

Roles & Responsibilities:
'1. Productivity

2. Maintaining Service Quality

3. Average Handling Time

4. First Contact Resolution

5. Maintaining TAT for all customer requests

6. Channel Migration to alternate channels

Secondary Responsibilities:
'Drive all the initiatives in the Customer contact center.

Key Success Metrics:
'Productivity, Average handling time, First contact resolution
Company Name: IDFC FIRST Bank

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