Officer, Specialist, Operations, Account Services...
Published date: 2026/11/07
- Location: Pune, Maharashtra, India
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Job Purpose
• To Investigate the account opening documents, Static changes of the customers
• To complete document checking, KYC checks, On-boarding activities
• Uploading KYC documents with CERSAI as per TAT
• MIS preparation, Audit data submission, Working on large volume of data
• To ensure high level governance standards are maintained on the on-boarding exceptions
• Adherence to SLA and defined TAT
• Adoption to digital strategy and drive Design for No Operations
Key Accountabilities
• KYC checks, Upload records to CKYCR
• Onboarding checks: AML/PEP/Watchlist checks as per AML policy
• Query management. Delivery TAT and Customer satisfaction
• Data accuracy & Transaction quality
Job Duties & Responsibilities
• Ensure adherence and execution of customer on-boarding, KYC, Static data update, NRI account guidelines
• Ensure adherence of controls, risk and RBI CIP & CAP guidelines along with India KYC guidelines, including de-dup exception handling, PAN & Aadhaar Name mismatch for digi
• Ensure all activities related to KYC, CKYC is adhered with respect to guidelines and completed within agreed SLA/TAT
• Regulatory guidelines are adhered to as per defined guidelines by L&C and RBI
• Ensure upload of documents during Re KYC, Inactive, Dormant and CKYC process
• Execution of PIN printing and other BCP activities
• Obtain minimum satisfactory audit rating for the team
• Ensure and implement BOD & EOD controls on exception activities
• Generate ideas for new processes/initiatives. Participate in UAT. Robust checks in customer on-boarding process and drive DFNO
Required Experience
• A minimum of 4-6 years’ experience in retail banking with experience of AML/KYC and banking operations
• Sound knowledge of KYC, CKYC, Excel skills, AML and Retail account services guidelines
Job Purpose
• To Investigate the account opening documents, Static changes of the customers
• To complete document checking, KYC checks, On-boarding activities
• Uploading KYC documents with CERSAI as per TAT
• MIS preparation, Audit data submission, Working on large volume of data
• To ensure high level governance standards are maintained on the on-boarding exceptions
• Adherence to SLA and defined TAT
• Adoption to digital strategy and drive Design for No Operations
Key Accountabilities
• KYC checks, Upload records to CKYCR
• Onboarding checks: AML/PEP/Watchlist checks as per AML policy
• Query management. Delivery TAT and Customer satisfaction
• Data accuracy & Transaction quality
Job Duties & Responsibilities
• Ensure adherence and execution of customer on-boarding, KYC, Static data update, NRI account guidelines
• Ensure adherence of controls, risk and RBI CIP & CAP guidelines along with India KYC guidelines, including de-dup exception handling, PAN & Aadhaar Name mismatch for digi
• Ensure all activities related to KYC, CKYC is adhered with respect to guidelines and completed within agreed SLA/TAT
• Regulatory guidelines are adhered to as per defined guidelines by L&C and RBI
• Ensure upload of documents during Re KYC, Inactive, Dormant and CKYC process
• Execution of PIN printing and other BCP activities
• Obtain minimum satisfactory audit rating for the team
• Ensure and implement BOD & EOD controls on exception activities
• Generate ideas for new processes/initiatives. Participate in UAT. Robust checks in customer on-boarding process and drive DFNO
Required Experience
• A minimum of 4-6 years’ experience in retail banking with experience of AML/KYC and banking operations
• Sound knowledge of KYC, CKYC, Excel skills, AML and Retail account services guidelines
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