Officer - Global HR Direct

About this opportunity!

The Officer - Global HR Direct Provide accurate, effective and professional HR Support in local and global HR processes and tools.

Together with your team, handle and resolve HR cases as a 1st line HR support, take part- and ownership of initiatives to improve our support and enhance competence both within your direct team and our organization

What you will do!
• Be part of a global and local team and will be collaborating closely with multiple teams within our organization Global People Services and with the location People Business Partners in the countries we support.
• Proactively collect, study and share HR information with your colleagues.
• Drive, provide input and take part of ongoing HR initiatives.
• Handle feedback, complaints and escalations of cases received from partners and costumers.
• Track, report and analyze incidents from becoming problems.
• Provide input to SME´s for improvement of processes and tools.
• Coordinate and hold trainings for internal teams on HR processes and labor law.

You will bring :
• A Bachelor or Master’s degree in Human Resources, Business Administration and/or related field is required. Swedish labor law course is required.
• App. 1-2 years’ experience from having worked within HR, customer service, administration or ideally within HR Delivery.
• Strong interpersonal-, presentation and communication skills. You are also service minded, prestige less and a team-player.
• An analytical and problem-solving oriented approach with a can-do attitude.
• To be comfortable working in a high speed performance oriented and changeable organization and with multiple systems at once. You are comfortable working towards set performance targets.
• To be organized and structured.
• Experience working with Microsoft Office, specifically PowerPoint and Excel.
• Excellent communication skills (both written and oral) in English.
• Must know how to create Knowledgebase Solutions using any Knowledgebase platform.
• Must have experience of handling queries via different communication channels.
• Open to work in rotational/night shifts.

Additional Requirements
• Working in teams on a virtual basis.
• KCS (Knowledge-centered service).
• Working in SAP systems (HRMS and SuccessFactors).
• Curious, driven and looking to learn and develop within HR.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary Recruiter: [[Garima Karnatak]]

Primary country and city: [[India]] || [[Gurgaon]]