Office Center Supervisor

Position Responsibilities:


Guiding and assisting with the procedure
Should be proactive in handling day to day challenges
Maintain a professional & flexible level of service
Adhere to standards of operations established for Office Center
Business Information Reporting
Should be the primary contact for vendor management
Manage the ground level team and have BAU implemented
Scope:


Leading and delivering of core functions
Partnering & coordinating with outsourced vendors for personal printing, personal mailing and merchandise
Ensuring that the team members adhere to the company guidelines and policies at all times
Gaining a comprehensive understanding of existing solution capabilities
Interacting with customers and handling customer queries and complaints in a timely manner
Close collaboration with internal as well as external stake holders
Provide continuing support for all DBS delivered solutions
Establish, agree and maintain cross functional support processes
Flexibility, leadership and strive for personal excellence

Qualification & Required Skills
Five plus years' experience of handling customer in-person, preferably in the Five Star Hotel or Retail Industry
Proven experience as a Client Relationship Manager
Excellent conflict resolution and interpersonal skills and ability to build lasting relationships with clients
W ell-groomed personality and professional behavior
Exceptional organizational skills and a strong work ethic
Strong people management and team management experience
Excellent verbal and written communication skills
Ability to deal and communicate effectively with senior managers
Effectively manage the client expectations through a high level of tact and diplomacy
Highly organized with the ability to multi-task and apply judgment to priority
Working knowledge of different communication channels like Zoom, MS Teams, Displays etc
Customer-oriented mindset
Flexibility to deal with a fast-paced & diverse environment
MS Office skills
Partnering & coordinating with outsourced vendors
Ability to work as part of a team delivering and managing change in a fast-paced environment
Must be willing to work flexible shifts covering office center hours and locations
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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