Offboarding QA Position

Job Description: Job Title: Offboarding QA Position Location: Bangalore Role Description Client Offboarding function is responsible for OffBoarding accounts for Global Markets, Global Corporate Finance & Corporate Banking Divisions. Key scope of activities within Offboarding involve closure of client accounts in liaison with multiple teams and internal stakeholders. Role of this position involves:- • Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures. • Responsible for processes being followed and that teams are facilitated collaboratively to continuously improve these processes. • Deep understanding of the business, process and/or product. • Provide input into the creation of the Bank's strategic goals and being an ultimate driver of the direction and performance to target. • Responsible for driving transformation and continuous improvement, leading programs or projects. • Manage and foster relationships with various stakeholders and/or vendors. • Create robust management and team structures through rigorous recruitment & people development initiatives, ensuring the team is positioned well to execute a high standard of delivery and results within a controlled environment. • Ensure that key process and risk indicators, controls, service level agreements and vendor management are adhered to and evidenced; this includes creating a strong culture of risk mitigation and management. • Ensure regulatory deadlines are adhered without compromising on the quality of work. What we'll offer you As part of our flexible scheme, here are just some of the benefits that you'll enjoy • Best in class leave policy • Gender neutral parental leaves • 100% reimbursement under child care assistance benefit (gender neutral) • Flexible working arrangements • Sponsorship for Industry relevant certifications and education • Employee Assistance Program for you and your family members • Comprehensive Hospitalization Insurance for you and your dependents • Accident and Term life Insurance • Complementary Health screening for 35 yrs. and above Your key responsibilities • : Strive towards greater efficiencies and productivity within the teams. Ensure the team is meeting targets within the SLA. First point of contact to onshore and internal stakeholders for any escalation. Maintain employee work schedules including assignments, job rotation, and training. • : Development plans for teams as well as creation of effective backups. Ensuring people connects via one on one meetings / appraisal related discussions. Also ensuring that all compliance trainings are completed on time. Bring about greater teamwork, ensure and encourage greater innovation and knowledge sharing. Also encourage efforts / talent via recognition / awards for team members. Handling and addressing the people within the team. Handling the attrition. Manages the hiring and back filing within the team. Managing the leave approvals for the team. Control : Ensure client centricity and focus in adherence to set procedures / control requirements. Engage with operations teams / key stakeholders periodically to enhance customer experience, reduce operational risk and failure team. Ensure that regulatory and audit deadlines and obligations are effectively met. Control ageing for OffBoarding requests in line with SLAs. Establish a strong control awareness via identification and assessment of risks, escalation of risks in a timely fashion. Change : Constantly challenge the process with a view of bringing about improvisations and efficiencies in daily operations as well as enhancing the quality of static updates. Strive for transformational change and continuous improvement and efficiency Explore and identify automation opportunities within the process and work towards process streamlining Your skills and experience • Minimum Bachelor's degree or equivalent • Candidate should have a minimum of 10 to 12 years of relevant work experience in static data along with the experience in Vendor Governance management • Experience in management, operations, and leadership. • , including overseeing new employee onboarding and and opportunities. • Basic knowledge of fixed income cash & derivatives Financial Products and financial instruments including Futures, Options, Swaps. • Understanding of Control, Compliance, and Investigation/chasing functions in Banks. • Ability to interpret regulatory guidelines and assessing risk scores. • Good level of understanding of Front to back connectivity from a process and system perspective • Capable of identifying process or control failure points. Proactively escalates for remediation and contributes ideas for resolution. • People Management Skills & should be able to handle the queries of team, management and Clients. Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures • Ensure that process should be Audit ready all the time. • Should be able to manage the escalations by following the process Escalation matrix. • Excellent communication skills. through department meetings, one-on-one meetings, and appropriate email • Ability to build consensus and relationships among managers, partners, and employees. • Provide , rewards, and , with the assistance of Human Resources, when necessary. • Controls driven mindset & eye for details • Time management; organization and prioritization of tasks, setting own deadlines and working to defined targets • Production of daily/weekly/monthly MIS, commentary, controls, and reporting to senior management • Strong analytical skills and attention to detail including a strong control focus. How we'll support you • Training and development to help you excel in your career • Flexible working to assist you balance your personal priorities • Coaching and support from experts in your team • A culture of continuous learning to aid progression • A range of flexible benefits that you can tailor to suit your needs