Non-Voice Process, Customer Support
Published date: 2024/01/10
- Location: Noida, Uttar Pradesh, India
We are looking for immediate joiner for the position of Customer Support Executive.
Responsibility:
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Update our internal databases with information about issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Follow up with customers to ensure their issues are resolved
• Assist in training junior Customer Support Representatives
Skills:
• Effective communication skills
• Knowledge of CRM systems and procedures
• Customer-focused attitude and the capacity to adjust to and handle various personalities
• Excellent presentation and communication abilities
• Possess a proactive strategy for assistance
• The capacity to adhere to deadlines
• Product knowledge
• Time management skills
Location: Noida
Job Types: Full-time, Regular / Permanent
Salary: 17,500 - 21,000.00 per month
Education:
• Graduation
Experience:
• Freshers OR Experienced In BPO Sector May Apply.
Language:
• English (Required)
• Hindi (Required)
For Telephonic Interviews : Apply to this job posting OR call Mr. Praveen @ 9634720486
Responsibility:
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Update our internal databases with information about issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Follow up with customers to ensure their issues are resolved
• Assist in training junior Customer Support Representatives
Skills:
• Effective communication skills
• Knowledge of CRM systems and procedures
• Customer-focused attitude and the capacity to adjust to and handle various personalities
• Excellent presentation and communication abilities
• Possess a proactive strategy for assistance
• The capacity to adhere to deadlines
• Product knowledge
• Time management skills
Location: Noida
Job Types: Full-time, Regular / Permanent
Salary: 17,500 - 21,000.00 per month
Education:
• Graduation
Experience:
• Freshers OR Experienced In BPO Sector May Apply.
Language:
• English (Required)
• Hindi (Required)
For Telephonic Interviews : Apply to this job posting OR call Mr. Praveen @ 9634720486
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